Refund policy

Because of the type of products we produce and sell we cannot accept returns. 

Feel free to contact us if you have any questions at info@nouveaufarms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

You can always contact us for any refund question at info@nouveaufarms.com.

We seek to provide 100% customer satisfaction. Please contact us and let us know if you your experience with our products was not up to your satisfaction and we will do our best to resolve your issue.